Privacy Policy

RedRoad Tours operates in Uganda, Rwanda, Kenya, and Tanzania. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly:

• Full name
• Email address
• Phone number
• Passport or ID details (required for permits, flights, and lodging)
• Date of birth and nationality
• Dietary requirements and medical conditions (if relevant to the tour)
• Payment information (processed via secure third-party payment gateways)
• Emergency contact details

2. How We Use Your Information

We use your personal data to:

• Process and confirm tour bookings and payments
• Arrange visas, park permits, domestic flights, and accommodation
• Communicate travel updates, itineraries, and important safety information
• Provide customer support
• Send promotional offers and newsletters (only with your consent)
• Comply with legal and regulatory requirements in Uganda, Rwanda, Kenya, and Tanzania
• Improve our website and services

3. Legal Basis for Processing (where applicable)

• Performance of a contract (your booking)
• Legitimate interests (providing and improving our services, fraud prevention)
• Consent (marketing communications)
• Legal obligation (immigration and tourism regulations in East Africa)

4. Who We Share Your Information With

We share personal data only when necessary with:

• Hotels, lodges, airlines, and ground handlers in Uganda, Rwanda, Kenya, and Tanzania
• National parks and immigration authorities (for permits and border crossings)
• Trusted service providers (payment processors, IT and cloud services, email providers)
• Legal authorities when required by law

All third parties are required to protect your data and use it only for the purposes we specify.

5. International Data Transfers

Your information may be transferred to and processed in Uganda, Rwanda, Kenya, Tanzania, and other countries where our service providers operate. We ensure appropriate safeguards (such as Standard Contractual Clauses) to protect your data during international transfers.

6. Data Retention

We keep your personal data only as long as necessary:

• Booking and travel records: up to 7 years (for accounting and legal purposes)
• Marketing preferences: until you unsubscribe
• Passport and permit details are deleted within 12 months after tour completion unless longer retention is legally required.

7. Cookies & Tracking Technologies

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings or our cookie banner.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Withdraw consent (e.g., for marketing)
• Object to or restrict certain processing
• Data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at info@planettravel.rw.

9. Security

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The new version will be posted on this page with an updated “Effective Date.”

12. Contact Us

If you have questions about this Privacy Policy, please contact: info@planettravel.rw

Thank you for trusting us with your East African adventure.